Durfee Plumbing & Heating

Legal

Privacy Policy

Last updated: June 17, 2026

Overview

Durfee Plumbing & Heating("we", "us", "our") respects your privacy. This policy explains what information we collect through durfeeplumbing.com, service requests, phone calls, text messages, emails, scheduling, estimates, repairs, maintenance, billing, and customer support.

Information we collect

  • Contact and service information you provide - name, phone number, email address, address or service location, appointment details, service history, form submissions, photos or notes you choose to send, and payment or billing information if applicable.
  • Communication information - records of calls, emails, texts, estimate follow-ups, service updates, customer support messages, and your SMS opt-in or opt-out preferences.
  • Website and device information - pages visited, time on site, referring URL, approximate location, device and browser type, and similar analytics data.
  • Cookies and analytics - small files or similar technologies that help the website work, measure performance, understand marketing effectiveness, and remember preferences where available.

How we use it

  • To schedule plumbing, heating, cooling, HVAC service, repairs, estimates, and maintenance.
  • To confirm appointments, send reminders, provide dispatch or technician updates, and follow up on estimates or service work.
  • To provide customer support, respond to questions, maintain service records, and manage accounts.
  • To process invoices, payments, billing, refunds, financing-related requests, or account notices where applicable.
  • To send marketing or promotional messages only where allowed by law and your communication preferences.
  • To operate, secure, improve, and troubleshoot our website, forms, scheduling tools, and business systems.
  • To meet legal, tax, insurance, recordkeeping, safety, and compliance obligations.

SMS and text messaging

Customers may opt in to receive SMS or MMS messages from Durfee Plumbing & Heating by submitting a website form, booking or requesting service, verbally requesting text messages, texting us first, or otherwise giving consent. Message types may include appointment confirmations, appointment reminders, dispatch updates, estimate follow-ups, service updates, billing or account notices, customer support messages, and occasional promotional messages if applicable.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for help. Consent to receive text messages is not a condition of purchase.

Mobile information, including phone numbers and SMS opt-in consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Vendors and service providers

We may use trusted vendors and platforms, including ServiceTitan, messaging providers, email providers, payment processors, analytics tools, hosting providers, and similar service providers, to operate our business and deliver requested communications. These providers may process information only as needed to provide services to us or to you. This does not allow vendors to use your SMS opt-in data for their own marketing or promotional purposes.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, but we work to protect the information entrusted to us.

Data retention

We keep personal information for as long as reasonably needed to provide services, manage customer records, resolve issues, comply with legal obligations, and operate the business. Retention periods may vary depending on the type of record and applicable requirements.

Cookies and analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to keep the site working, understand how visitors use the site, improve performance, and measure marketing effectiveness. You can adjust cookie settings in your browser, but some site features may not work as intended if cookies are disabled.

Your choices

  • You can contact us to request access to, correction of, or deletion of personal information, subject to legal retention and business record requirements.
  • You can opt out of marketing emails using the unsubscribe instructions in the message, where available.
  • You can opt out of text messages at any time by replying STOP.
  • You can control many cookies through your browser settings.

Children's privacy

Our services and website are intended for homeowners, property managers, and other adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.

Contact

Questions about this policy or your communication preferences? Email Phil@durfeeplumbing.com or call (508) 619-3078.