Privacy Policy
Durfee Plumbing & Heating LLC
Durfee Plumbing & Heating LLC respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information, including communications via SMS (text messaging) and email.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Service address
- Any information you provide when scheduling service or contacting us
How We Use Your Information
We use your information to:
- Provide plumbing, heating, and HVAC services
- Schedule and confirm appointments
- Send service updates, reminders, and invoices
- Communicate important account or job-related information
- Send promotional offers and marketing communications (if opted in)
- Improve our services and customer experience
SMS/Text Messaging Communications (10DLC Compliance)
By providing your phone number and opting in through our website, ServiceTitan portal, or other forms, you consent to receive SMS text messages from Durfee Plumbing & Heating LLC.
These messages may include:
- Appointment reminders and confirmations
- Dispatch notifications (e.g., technician en route)
- Service updates and follow-ups
- Billing notifications
- Promotional offers and marketing messages
Message frequency may vary. Message and data rates may apply.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
- STOP – to unsubscribe from all SMS messages
- HELP – for assistance
After texting STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.
Email Communications
By providing your email address, you agree to receive emails from us, including:
- Service-related communications
- Estimates, invoices, and updates
- Promotional offers and marketing emails
Unsubscribe Instructions
You may unsubscribe from marketing emails at any time by:
- Clicking the “Unsubscribe” link in any email
- Replying with “Unsubscribe”
- Contacting us directly at Sales@durfeeplumbing.com
Note: You may still receive transactional or service-related emails even after opting out of marketing emails.
Data Sharing & Privacy Protection
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
We may share information only:
- With trusted service providers (e.g., ServiceTitan, communication platforms) necessary to operate our business
- When required by law
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information.
Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Opt out of SMS and email communications at any time
Contact Information
Durfee Plumbing & Heating LLC
Cape Cod, MA
Phone: 508-203-6033
Email: Sales@durfeeplumbing.com