Privacy Policy

Durfee Plumbing & Heating

PLUMBING & HEATING LLC PRIVACY POLICY FOR SMS/TEXT MESSAGING (10DLC)

Effective Date: May 28, 2025


OVERVIEW

Durfee Plumbing & Heating LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you participate in our SMS/text messaging program.


INFORMATION WE COLLECT

When you opt-in to receive text messages from us, we may collect:


  • Your mobile phone number
  • Your name (if provided)
  • Service address and location
  • Service preferences and history
  • Communication preferences
  • Date and time of opt-in consent


HOW WE USE YOUR INFORMATION

We use your information to:


  • Send service appointment reminders and confirmations
  • Provide emergency service notifications
  • Share promotional offers and seasonal maintenance reminders
  • Conduct customer satisfaction surveys
  • Send service updates and company announcements
  • Process service requests and scheduling


CONSENT AND OPT-IN

By providing your mobile phone number and opting in to our SMS program, you:


  • Consent to receive text messages from Durfee Plumbing & Heating LLC
  • Understand that message and data rates may apply
  • Confirm you are the account holder or have authorization to opt-in
  • Acknowledge that consent is not required for purchase


MESSAGE FREQUENCY

  • Service-related messages: As needed for appointments and emergencies
  • Promotional messages: Up to 4 messages per month
  • Frequency may vary based on your service needs and preferences


OPT-OUT INSTRUCTIONS

You may opt-out at any time by:


  • Texting "STOP" to any message you receive from us
  • Calling us at (508) 619-3078
  • Emailing us through our website contact form
  • Visiting our website at www.durfeeplumbing.com


After opting out, you will receive one final confirmation message.


HELP AND SUPPORT

For help or questions about our SMS program:


  • Text "HELP" to any message
  • Call (508) 619-3078
  • Visit www.durfeeplumbing.com
  • Email through our website contact form


INFORMATION SHARING

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:


  • Service providers who help us operate our SMS program
  • Legal authorities when required by law
  • Business partners only for service delivery purposes


DATA SECURITY

We implement appropriate security measures to protect your personal information, including:


  • Secure data transmission and storage
  • Limited access to authorized personnel only
  • Regular security assessments and updates
  • Compliance with industry standards


DATA RETENTION

We retain your information for as long as:


  • You remain opted-in to our SMS program
  • Required for business purposes (service history, warranties)
  • Required by law or regulation
  • You may request deletion of your information by contacting us


CARRIER INFORMATION

Our SMS program is supported by major carriers including Verizon, AT&T, T-Mobile, Sprint, and others. Message and data rates apply according to your carrier plan. 


COMPLIANCE 

This SMS program complies with: 

  • Telephone Consumer Protection Act (TCPA) 
  • CAN-SPAM Act 
  • 10DLC registration requirements 
  • Carrier guidelines and best practices 


CHANGES TO THIS POLICY 

We may update this Privacy Policy periodically. Changes will be posted on our website and, if material, we will notify you via SMS or other communication methods. 


CONTACT INFORMATION 

For questions about this Privacy Policy or our SMS program:


Durfee Plumbing & Heating LLC 

Phone: (508) 619-3078 

Website: www.durfeeplumbing.com 

Service Area: Cape Cod, Massachusetts 


ACKNOWLEDGMENT 

By participating in our SMS program, you acknowledge that you have read, understood, and agree to this Privacy Policy.